Buddee Agreement Guidelines


Buddee Agreement Guidelines

This document sets out the terms of the Buddee Agreement Guidelines ("Agreement") for Buddees who uses the Services of the Website as stated in the Term and Conditions. This Agreement forms part of our Term and Conditions and applies to all Buddees and govern how Buddees use the Website and their expectations and obligations as a Buddee.

YOU MUST READ THE TERMS CAREFULLY BEFORE REGISTERING AS A BUDDEE. BY ACCESSING OR USING THE WEBSITE, YOU EXPLICITLY AGREE TO COMPLY WITH AND BE BOUND BY THE TERMS OF THIS AGREEMENT AS A BUDDEE. IF YOU DO NOT AGREE TO ALL PROVISIONS OF THIS AGREEMENT, DO NOT USE THIS WEBSITE.

 

General

You understand and agree that their relationship with the Company is limited to being a Buddee and an independent, third-party contractor, and not an employee, agent, in a joint venture with or a partner of the Company for any reason. You warrant that you are aware of and in compliance with any licensing and legal restrictions in your host country for tour guides or Tours.  

You agree that Travellers are also customers of the Company and that you will only contact Travellers through the messaging system and only for the purpose of discussing issues related to a Tour. You agree that you will not ask Travellers for their private contact details or take sales off the Website.

This Agreement and any amendments, if any, should be read in conjunction with the Terms and Conditions and collectively apply to all Buddees registered on the Website.

 

Buddee Profile

The Website allows Buddees to create Buddee Tour Guiding Profile ("Buddee Profile") by collecting information related to Buddees. These information includes:

Basic Info

name

your name in full

email

valid work email address

nationality

your nationality

country

guiding country

city

guiding city

address

work address

contact number

work contact number

birth date

date of birth

gender

gender

time zone

Time zone which you operate in

secondary contact

secondary work contact number

Guiding info

about

synopsis/description about yourself

experience

Amateur or Professional, how many years

specialised in

select some categories you are good in

language spoken

language for Tours to be conducted in

rate per hour

hourly guiding rates in USD

how many pax

how many pax for that price in an hour

Verification

social profile/weblink

Facebook, Instagram, LinkedIn, webpage

Skype

Skype address

passport photo

ID photo

profile photo

main profile photo

license

license photo

 

Buddee Profile can be used to provide customizable hourly Tour guiding services to Travellers. If you are unable to provide such service but wish to provide Tours with a fixed itinerary, please use Add Tours function. It is mandatory for all Buddees to create Buddee Profile. Tours can only be added after Buddee Profile is created.

 

Adding A Tour

Upon verification of Buddee Profile via the Company, Buddees can create Tours by clicking Tours - Add Tour. Information requires for Tours includes:

Tour info

name

name of the Tour

type by Tour

Tours are sold per tour basis. You can decide up to how many travellers are allowed on the tour and how much is the whole tour. You can limit the number of pax you want to sell by input a maximum pax. 

type by pax

Tours are sold per person basis. This shows how much the tour is for one person. You can limit the number of pax you want to sell by input a maximum pax.   

instant booking

coming soon to you, you can select no for now

description

synopsis/description of the Tour

category

select some categories that the Tour is classified as

address

Tour address

country

which country is the Tour held

city

which city is the Tour held

minimum pax

Minimum travellers in the Tour

maximum pax

Maximum travellers in the Tour

Price

Selling price as listed on website (Price will be shown as per tour or per pax)

TravelBuddee Fee

TravelBuddee Fee is fees for IT, maintenance, marketing & payment processing fees

Buddee Fee

Price minus TravelBuddee Fee (PayPal fees to receive money to apply)

Tour details

availability

select the days which you are available

included

let Travellers know what is included in Tour

highlight

let Travellers know what are the highlights of the Tour

duration

number of hours the Tour will take

meeting point

where to meet Travellers on Tour day

transport arrangement

any transport arrangements

additional services

any additional items you want to sell. E.g.: tickets, souvenirs, food, transport, etc. additional items will increase up to the maximum number as indicated by your max pax input during booking for Travellers to choose

Tour images

images

upload more images and select default image

 

Buddee and Tours Verification

Buddees and Tours will go through a verification procedure as deemed fit by the Company. Verification procedure may include, but not limited to Skype/call/email interview, verification of licenses, ID cards and documents and/or checking of references and social sites. After verification by the Company, Buddee Profile and Tours will be searchable on the Website. 

Acceptance of Buddees and Tours are at the sole discretion of the Company, and we reserve our right to refuse anyone deemed unsuitable. Any amendment to Tours will be subjected to the Company's review and acceptance.

 

Contacting Users

Travellers will contact Buddees via the messaging system if they are interested in Buddees' Tours or Buddees' customizable hourly guiding services. Buddees agree that Travellers are also customers of the Company and will only contact Travellers through the messaging system and only for the purpose of discussing issues related to hourly guiding services or a Tour. Buddees also endeavour to reply Travellers within 24 hours upon receipt of messages from Travellers. You agree that you will not ask Travellers for their private contact details or take sales off the Website.

 

Bookings

Upon agreement of availability, hourly guiding schedule and/or Tour details with Travellers, Buddees are required to reserve your services for 48 hours for Travellers to make payment. Buddees agree and understand that you will be entering a transaction with the Travellers, and you should have come to an agreement with the Travellers on the relevant services.

Buddees acknowledge and agree that they must honour and perform according to the agreement as communicated with Travellers. Buddees acknowledge and agree that the Company is not a party to such agreements and that Travellers, not the Company, is responsible for paying Buddees on confirmed bookings. The Company will send a confirmation email to Buddees when a booking is confirmed.

 

Prices

Prices are the total amount that is due and payable by Travellers for Buddees' hourly guiding services and/or Tours on the booking page. Buddees agree that they, not the Company, are responsible for determining the Prices of Buddees' hourly guiding services and Tours. Buddees agree to be reasonable and in accordance with market standards in pricing and not submit and provide any misleading or false pricing and Tours information.

All Prices are to be input in USD and will be subjected to a currency conversion as indicated under the currency term of the terms and conditions.

 

Fees

The Company charges a TravelBuddee Fee, which is a percentage of the Prices as determined by Buddees. TravelBuddee Fee is charged only when a booking is made. It is charged for the Company's Services and the development and maintenance of the Website. Twenty percent of the final Price will be deducted for TravelBuddee Fee and is subjected to change from time to time as determined by the Company.

Buddee Fees is the Price minus TravelBuddee Fee. It is the amount TravelBuddee will pay Buddee in accordance to the payment to Buddee clause below.

An indicative amount for Prices, TravelBuddee Fee and Buddee Fee can be seen when Buddee add tours, under Tour info TravelBuddee Fee. It is an indicative amount as it is not the final Price which Travellers pay.  

All Tours, Buddees' hourly guiding services and or additional items purchased by Travellers are subjected to TravelBuddee Fee.

 

Payment to Buddee

Buddees will be paid a Buddee Fee in USD for each successful booking. The Company pays Buddees via PayPal in USD. Buddees can view their Buddee Fee under Bookings - respective bookings details.

We will effect payment, less of any banking fees, PayPal charges or other remittance/bank charges and currency exchange fluctuation.

Payment to Buddees will be made 30 days before the first day of the tour/guiding services if the transaction occurs more than 30 days before the start of the Tour. If the transaction occurs less than 30 days before the start of the tour, we will effect payment seven working days after the transaction date or when TravelBuddee sight funds in the bank (whichever later).  

 

Cancellation

There is strictly no cancellation or amendment allowed to be made by Buddee. Only travellers are allowed to cancel their booking. Cancellations can only be made more than 30 days before the first day of the tour/guiding services.    

For cancellation done less than 30 days after the start of the tour, Buddee should endeavour to refund customer less of:

  • any upfront cost incurred by Buddee
  • any non-recoverable tour expenses paid

Any request by the Buddee due to unforeseen circumstances should be made known to us immediately at questions@travelbuddee.com. We will assess the situation at the sole discretion of the Company. 

 

Refunds

For refunds which are less than <30 days, the refund amount should be finalised between Travellers and Buddees. Upon recovering refund amount from Buddee, we will effect refund in accordance with payment processor's policy.


Others

This Agreement forms part of our Terms and Conditions. The Terms as expressed in the Term and Conditions are also expressly incorporated and agreed herein.


Updated: 1st October 2016