Terms & Conditions
Terms and Conditions - Buddee Inc Pte Ltd
This document sets out the Terms and Conditions (the "Terms") of Buddee Inc Pte Ltd (the "Company") for the provision of online platform on travelbuddee.com, its sub-domains and social sites (collectively, the "Website") for Traveller(s) who are seeking to purchase Tours or hourly guiding services to connect and communicate with Buddee(s) who conduct, organise and/or sell Tours and list their Tours and their hourly guiding rates on the Website (collectively, the "Services").
YOU MUST READ THE TERMS CAREFULLY BEFORE USING THE WEBSITE. BY ACCESSING OR USING THE WEBSITE, YOU EXPLICITLY AGREE TO COMPLY WITH AND BE BOUND BY THE TERMS, POLICIES AND GUIDELINES INCORPORATED BY REFERENCE HEREIN. IF YOU DO NOT AGREE TO ALL PROVISIONS OF THE TERMS, DO NOT USE THIS WEBSITE.
"Buddee(s)" refer to individuals or companies with a Buddee account or converted a Traveller account to a Buddee account on the Website and uses the Services on the Website to list and/or sell Tours and/or their hourly guiding rates. Buddees include but not limited to tour guides, tourist guides, tour agencies and locals who conduct, organise and/or sell Tours and their hourly guiding rates on the Website.
"Tour(s)" refer to but not limited to Tours, trips, walks and all travel related services which may or may not include accommodation, transport and ticketing arrangements. The Tours can be in the form of ready-made Tours and/or customizable Tours and hourly guiding rates.
"Traveller(s)" refer to travellers, tourists or customers with or without a Traveller account on the Website and uses the Services on the Website and subsequently purchase Tours, hourly guiding rates or other travel related services listed on the Website.
“User(s)” refer to visitors, Buddee(s) and Travellers who visit and use the Website.
You must be eighteen (18) or over to register as a User. By using the Website, you warrant that you have the right, authority, and capacity to abide by all of the terms and conditions herein.
The Users' account may be terminated or banned without warning at the sole discretion of the Company and Users may be banned from any future use of the Website if the Company has reasonable grounds to suspect that information provided is untrue, inaccurate, not current, or incomplete or that Users do not comply with the Terms herein.
Terms of Services
The Website serves as an online platform through which Buddees may create Buddee profiles for hourly guiding rates and ready-made Tours. Traveller(s) can learn about the Tours, communicate with Buddees on availability and book hourly guiding rates and Tours directly that Buddee(s) offer on the Website.
Buddees who create Buddee profiles and Tours on the Website, understand and agree that their relationship with the Company is limited to being a Buddee i.e. an independent, third-party contractor, and not an employee, agent, in a joint venture with or a partner of the Company for any reason. Buddees act exclusively on their own or their company's behalf for their benefit and not on behalf of or for the benefit of the Company. The Company does not control and have no right to control, Buddees' profile and Tour content, Buddees' offline Tour day activities and behaviour, or any other matters related to any listing that Buddees provide.
The Company is not involved in and does not guarantee including but not limited to, the quality, safety, legality, truth or accuracy, of the Tours as well as the ability and availability of the Buddees. The Company also does not guarantee the conduct of Travellers during Tours and ability of Travellers to pay for their selected Services. The company is not responsible for determining whether any Tours and/or activities listed on the Website are in compliance with any and all laws, orders, statutes, ordinances, rules and regulations of federal, state, county and municipal authorities.
Users agree not to do anything to create a false impression that you are endorsed by, partnering with, or acting on behalf of or for the benefit of the Company. Users understand and agree that the Company is not a party to any agreement entered into between Buddees and Travellers, nor is the Company an agent or insurer. The Company has no control over the conduct of the Users on the Website and disclaims any liability in this regard to the maximum extent permitted by law.
- Notwithstanding the foregoing, the Company responsibilities are limited to facilitating the availability of the Services on the Website, which includes:
- To provide a ready platform for Buddees to register, create Buddee profiles and Tours and reply to Travellers' enquiries about their hourly guiding rates and Tours.
- To provide a ready platform for visitors to view Buddees profile and their Tours, register for Traveller account to communicate with Buddees on about hourly guiding rates and Buddees’ Tours.
- To act as moderator for standard and control, pre-empt problems and other purposes. The Company reserves the right, but has no obligation, to monitor disputes between Users and take appropriate action if the Company, in its sole discretion, finds any violation of the Terms or other improper conduct.
- To integrate an established payment gateway to accept payments from Travellers and transmitting payments to Buddees via established services providers, e.g. PayPal and Stripe.
- To source for, market and promote Services on the Website.
- To maintain and provide online support and customer service to the use of the Website.
Users are solely responsible for their Buddee and Traveller accounts and all content and information submitted. Users warrant and agree to maintain the accuracy and originality of such content and information and that the content or information or photos do not infringe and violate any privacy rights, copyrights, trademarks, IP rights. Users automatically grant the Company irrevocable, worldwide, unrestricted and royalty-free rights and fully paid-up license to use, copy, license, sublicense (through multiple tiers), adapt, distribute, display, reproduce, transmit, modify, edit the content, information and photos uploaded for the Company's activities and purposes, including but not limited to advertisement, third party business providers, marketing and promotions.
Under no circumstances will the Company be liable in any way for the use of any content or materials submitted by Users, including, but not limited to, privacy rights, copyrights, trademarks, IP rights, any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content.
The Company may edit the descriptive content of your information submitted, including but not limited to description, photos, highlights, and/or what is included. The changes are part of the value-added marketing services. The changes will be made available to the public, and an email notification will be sent to you of the changes made. If you do not agree to the changes made, please inform us immediately. The Company is not responsible for any claims resultant from the changes made.
"Prices" means the selling price of Services as listed on Website and it is the total amount that is due and payable by Travellers for Buddees' hourly guiding rates and Tours on the booking page. Buddees alone, not the Company, is responsible for determining the Prices for Buddees' hourly guiding rates and Tours. For competitive pricing, the Company will research to ensure that their rates are at market rates of the country.
Users can view the Prices of hourly guiding rates and Tours in a number of currencies. Currencies available for Users to make and receive payments are limited and may not include the default currency in any given location.
The Company establishes the exchange rate data using a third party site such as open exchange rates. The Company will process a foreign currency conversion rate when the booking currency selected by Traveller is different from the listing currency input by Buddee.
The Company charges a TravelBuddee Fee, which is a percentage of the Prices. The TravelBuddee Fee is charged only when a booking is made. It is charged for the Company's Services and the development and maintenance of the Website. The TravelBuddee Fee is found at the Buddee Agreement Guidelines.
Users agree to only use the Website's messaging system to communicate between Travellers and Buddees. The messaging system is easy to use and is regulated by the Company for Users' safety, privacy and convenience. The company may monitor and track conversations among Users so as to anticipate potential problems and resolve disputes.
Users agree that they will only communicate with each other for the purpose of discussing issues related to Tours and bookings. Users agree that they will not ask private contact details or take sales off the Website. Users' contact details will be released when a booking is confirmed.
Bookings for Travellers
Before making a booking, Travellers should contact Buddees for their hourly guiding availability and the availability of Tours. Travellers agree and understand that you will be entering a transaction with the Buddee, and you should have come to an agreement with the Buddee on the hourly guiding schedule and performance and/or the details of the relevant Tours. You acknowledge and agree that the Company is not a party to such agreements and that Buddees, not the Company, are responsible for honouring any confirmed bookings and making their services available according to the hourly guiding schedule and Tours description that was mutually agreed. Once a booking is complete and confirmed, you will receive an email confirmation summarising the main details of the booking.
Bookings for Buddees
Before agreeing to a booking, Buddees should have agreed with Travellers the hourly guiding schedule and Tours details and confirmed your availability with Travellers. Buddees agree and understand that you will be entering a transaction with the Travellers, and you should have come to an agreement with the Travellers on the relevant hourly guiding schedule and Tours. Buddees acknowledge and agree that the Company is not a party to such agreements and that Travellers, not the Company, is responsible for paying Buddees on confirmed bookings. As such, payment to Buddees will only be done upon receipt of payment at the Company's bank account in accordance to the Buddee Agreement Guidelines.
Buddees agree that you will reserve your Tours as discussed for 48 hours upon reaching an agreement with Travellers. Once a booking is complete and confirmed, you will receive an email confirmation summarising the main details of the booking.
The Company will collect the Prices of the booking as reflected on the booking page and accepts full payment. Payment is processed by Stripe or Paypal, and debit or credit card from Visa or MasterCard is accepted. The Company do not collect, store or process credit card information that is used for payment. Payment is secured and processed by service providers such as PayPal and Stripe. Any banking charges from Travellers' bank and fluctuations in currency exchange rates will be borne by Travellers.
All Users should adhere to our cancellation policy asf:-
A cancellation fee of 20% (less of any banking fees) is chargeable for any cancellation. All request for cancellation must be sent via email to email@example.com and is subjected to the condition below:
More than >30 days
We will refund 80% of the booking price for cancellation requests that reach our email more than 30 days before the first day of the Tour/guiding services. The refunded amount is less of any banking fees and the difference in fluctuation of currency exchange rate.
Less than <30 days
For cancellation requests that reach our email less than 30 days before the first day of the Tour/guiding services, we will endeavour to recover the amount from Buddee on your behalf. The amount recoverable is subjected to (including but not limited to):
· any upfront cost incurred by Buddee
· any non-recoverable tour expenses paid
· any banking fees incurred to execute the refund
· TravelBuddee Fee
For refunds that fall into the more than >30 days, we will effect refund in accordance with the payment provider's policy and when funds are sighted in our account. For refunds which are less than <30 days, the refund amount should be finalised between Travellers and Buddees. Upon recovering refund amount from Buddee, we will effect refund in accordance with payment processor's policy.
Users are free to write constructive reviews for the Buddees and the Tours they provide. However, the Company reserves the right to delete any reviews which are deemed misguided or inappropriate as content for the Website.
Copyright, IP and Trademark
The Website and all text, images, marks, logos and other content contained herein, including, without limitation, the travelbuddee.com logo and all designs, text, graphics, pictures, information, data, software and program (Collectively "Content") are the proprietary property of the Company.
The Website content, look and feel of the Website may not be copied, imitated or used, in whole or in part, without the prior written permission of the Company.
The Website may not be used to recruit, solicit, or contact Buddee for employment or contracting for a business not affiliated with the Company.
Users agree to use the Services on the Website in accordance with the terms and conditions of the Website. If there are sufficient reasons to believe of any misuse of the Website and its' Services provided, the Company reserves the right to ban Users from the Website.
Indemnity and Release
Users agree to indemnify, defend and hold the Company, its officers, directors, employees and agents, harmless from and against and all liability, claims, damages and costs arising from User's use or misuse of this site or otherwise relating to the business we conduct on the Website. Users shall cooperate as fully as reasonably required in the defence of any claim. The Company reserve the right, at our expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by users and users shall not, in any event, settle any matter without our written consent.
Limitation of Liability
Under no circumstances will the Company be liable to Users for any loss of profits, indirect, incidental, consequential, special or punitive damages arising from any provision of the Terms or the provision of any hourly guiding services and Tours booked on the Website. The total liability of the Company arising under the Terms and the use of the Website and the Company's provision of Services shall in no event exceed the total TravelBuddee Fees paid by Users to the Company.
Users expressly agree that the use of the Website is at User's sole risk. The Company does not warrant that the Website will be uninterrupted or error-free or the results, that may be obtained from the Website basis without warranties of any kind, expressed or implied.
Any and all services and rights of use hereunder are performed, performable and/or sold in the Republic of Singapore. Users irrevocably agree that any cause of action you may submit in connection with your use of the Website pursuant to the Terms will be filed in the Republic of Singapore. Any dispute between Users and the Company will be governed by the laws of the Republic of Singapore.
We reserve our right, at our sole discretion, to make any changes to the Terms. Any modifications will be effective immediately upon posting on the Website. Your continued use of the Website will constitute your acceptance of such changes or modifications. You should review the Terms and its incorporated policies and guidelines from time to time. If you do not agree to any amended terms, you must stop using the Website.
Additional Terms for Buddees
The Buddee Agreement Guidelines (“Agreement”) forms part of this Terms and Conditions of this document. It applies to all Buddees on the Website. The Agreement set forth terms that govern the relationship between Buddees, the Company, Travellers during the use of the Website.
Questions and Comments
If you have any questions regarding the Terms or your use of the Website, please submit to us via firstname.lastname@example.org.
Updated: 1 September 2016